Hello. Following last week’s post, in which Pepe made an initial introduction to the work and functions we carry out in the Technology and Operations (T&O) area of the bank, it’s now my turn to “get my hands dirty” and to begin to provide some details. So let’s get going!

Unlike other BBVA-T&O units, the Operations and Production area is one that has the most diverse content and functions; although, to simplify it and to make the information more accessible, I believe we can group these into four areas:

- Operations. This function provides operations support to the whole Grupo BBVA branch network, with maximum efficiency and the highest level of quality possible at all times. In this area, we have developed and implemented what we call internally the “three layer operations model”.

- T&O Organisation. In this section we are responsible for redesigning work processes while also looking for the highest productivity possible from our structures.

- Other functions assigned to the unit include the T&O Projects Office, which is responsible for monitoring and controlling the different projects this area develops, so that project deadlines and targets are achieved.

- Lastly, this unit also carries out T&O’s Communications activity, both internally (from within T&O); as well as externally (with the rest of Grupo BBVA, for which we count on the support and collaboration of the Corporate Communications team); and finally, outside the Group (through the different media, or through our participation and presence in conferences, seminars, events, …or, by direct means – for example, through this blog).

So, we carry out these four major functions every day with a clear and specific objective: to provide more for less. In other words, we try to ensure that Technology and Operations can provide more and better services to our “internal clients” (the other areas in the Group, whether business or support) as efficiently and with the highest quality possible; while at the same time, at the lowest cost.

Now, to end this post I am going to leave you with a short video that explains our “three layer operations model”. I hope you find it interesting.

If you have read up to here, then thank you. I hope you now have a rough idea of what we do. In any case, I would like to know what you think. Please make a comment and join the conversation – let’s chat!