Last February in this very blog, Josemari published an article entitled ‘Operations and Production = + x –’ in which in addition to outlining the four main functions of the unit he manages, he published an explanatory video of our ‘three layer operating model’.

In this article, I am going to talk to you about a specific example of this model that we have implemented in Technology and Operations (T&O) to provide operational support to the whole BBVA office network, with maximum efficiency and the highest quality possible at all times.

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