Archivo de la etiqueta: quality

One layer, two layers… three layers

Last February in this very blog, Josemari published an article entitled ‘Operations and Production = + x –’ in which in addition to outlining the four main functions of the unit he manages, he published an explanatory video of our ‘three layer operating model’.

In this article, I am going to talk to you about a specific example of this model that we have implemented in Technology and Operations (T&O) to provide operational support to the whole BBVA office network, with maximum efficiency and the highest quality possible at all times.

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Operations , , , , , , ,

Sowing the seed of service, harvesting quality

Hello. I confess that having a decent cup of coffee before I start my working day is one of my greatest pleasures; and I am lucky to be here in Colombia, living and working in this beautiful country that welcomed me five years ago, that is known around the world as one of the best and largest producers of coffee.

Without using a syllogism, I think that it’s no accident that being a coffee-producing country, Colombians have the best perception of well-being, associated with life expectancy.

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Global , , , , ,